Resident Services Coordinator

Position: Resident Services Coordinator

Start Date: Immediately

Compensation: 40 hrs per week/$27.00 per hour/benefits

POSITION SUMMARY: The Resident Services Coordinator provides support to a diverse group of residents, mainly family & elderly residents, living in affordable housing sites. The position requires a motivated and resourceful individual who is sensitive to resident needs; has excellent service coordination, teambuilding, and systems navigation and case management skills; and can thrive in a relatively independent environment working with a population affected by trauma and with diverse mental health needs.

PRIMARY RESPONSIBILITIES:

Case Work/Information and Referral and Administration

  • Conduct intake, orientation, and needs assessment of residents, constructing an appropriate customized services plan that identifies services/benefits that best fit their needs

  • Provide direct services such as case management, information and referrals, and translation assistance

  • Support application to RAFT and other housing assistance and utilities assistance programming as well as SNAP, WIC and other social welfare benefits assistance programs as needed.

  • Complete detailed case notes, thoroughly documenting referrals, services plans and outcomes

  • Develop on-going cooperative network of government and social service agencies

  • Serve as an advocate and liaison for residents with service agencies and/or property management

  • Maintain case management records in Civi CRM and ensure consistent and precise record keeping of case referral processes and ongoing updates.

Other:

  • Contribute to a safe and pleasant work environment

  • Follow policies and procedures, including safe work practices

  • Hosting coffee hours or other get-to-know community activities

MINIMUM QUALIFICATIONS:

  • Bachelor's Degree in Social Work or related field OR combination of education/experience in providing case management services and coordinating community resources and social services for individuals and families

  • Experience in benefits systems navigation with culturally diverse populations

  • Spanish language fluency preferred

  • Ability to communicate clearly, in an oral and written fashion

REQUIRED SKILLS:

  • Ability to work with people from ethnically and socio-economically diverse backgrounds

  • Sensitivity to mental health, substance abuse, and issues impacting populations served

  • Ability to troubleshoot and prioritize work

  • Ability to remain calm and composed in stressful situations and exercise crisis de-escalation and resolution skills where appropriate

  • Ability to maintain confidentiality of sensitive information

  • Capacity to operate independently and resourcefully, taking initiative and exercising own judgment for majority of work

  • Good analytical, problem-solving, and follow through skills

  • Ability to work in fast-paced team environment

  • Knowledge of community resources and services, with particular emphasis in family and youth area

  • Strong organizational skills

  • Computer skills: MS Word, Excel

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to get to housing communities in East Boston where services are provided.

  • Ability to travel throughout the building and attend meetings throughout the community

  • Ability to handle a significant level of stress

  • Ability to set up and clean up facilities for events with occasional lifting and pushing.

We are committed to creating an environment that values and supports diversity, equity and inclusiveness across our community and encourage applications from qualified individuals who will help us achieve this mission.

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