Privacy practices for the MLCS Grab & Go text-to-order program

Effective Date

January 1, 2026

Program

MLCS Grab & Go Text Ordering

Maverick Landing Community Services ("MLCS," "we," "us," or "our") respects the privacy of individuals who use our SMS text messaging program. This SMS Text Messaging Privacy Policy explains what information we collect through the program, how we use and protect it, and the choices available to participants.

1. Scope of This Policy

This policy applies to SMS/MMS communications used in connection with the MLCS Grab & Go text-to-order program, including communications about produce and bread orders, pickup-day selections, order confirmations, pickup reminders, changes to an order or pickup, and customer-support communications. It supplements any general privacy practices maintained by MLCS.

2. Information We May Collect

When you interact with the text-to-order program, we may collect:

· Your mobile telephone number.

· The content of messages you send to us and messages exchanged with the program.

· Your order selections, including whether you request produce, bread, or both, and quantities when applicable.

· Your selected or requested pickup day, location, or other pickup information.

· Opt-in, opt-out, HELP, STOP, and other consent or preference records.

· Technical and delivery information associated with SMS/MMS communications, such as message status, date, and time.

· Information you voluntarily provide when requesting assistance.

3. How We Use SMS Information

We may use information collected through the text program to:

· Receive, process, and manage food orders.

· Confirm orders and pickup selections.

· Send pickup reminders, service notices, and changes affecting an order or pickup.

· Respond to questions and provide customer support.

· Maintain records of consent, opt-out requests, and messaging preferences.

· Operate, secure, troubleshoot, and improve the text-ordering system.

· Comply with applicable legal, regulatory, carrier, and messaging-platform requirements.

4. Mobile Information and Messaging Consent - No Marketing Sharing

We do not share, sell, rent, or otherwise provide your mobile phone number, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

We may use service providers that process information solely on our behalf to operate the text-messaging and ordering service, such as telecommunications, messaging-platform, database, hosting, or technology providers. These providers may receive information only as reasonably necessary to provide services to MLCS and are not authorized by MLCS to use SMS opt-in or consent information for their own marketing or promotional purposes.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, safety, security, or integrity of MLCS, program participants, or others. These limited operational or legally required disclosures do not constitute permission to use mobile information or messaging consent for third-party marketing.

5. Message Frequency and Charges

Message frequency varies based on your ordering activity, pickup selections, service changes, and requests for assistance. You may receive recurring transactional messages while participating in the program. Message and data rates may apply. Your wireless carrier's standard messaging and data charges, if any, are your responsibility.

6. Your Choices; STOP and HELP

STOP: You may opt out of SMS messages at any time by replying STOP to the program number. After you send STOP, you may receive a one-time confirmation that you have been unsubscribed. You will not receive additional program texts unless you subsequently opt in again.

HELP: For assistance, reply HELP to the program number or contact MLCS at info@mlcsboston.org.

7. Consent Is Limited to This Program

Your consent to receive messages through this program applies only to communications within the scope described in this policy and the SMS Terms & Conditions. We do not treat your participation in the ordering program as consent to receive unrelated marketing or promotional text messages.

8. Data Retention and Security

MLCS retains SMS-related information for as long as reasonably necessary to operate the program, maintain transaction and consent records, resolve issues, satisfy legal or contractual obligations, and protect the program. We use reasonable administrative, technical, and organizational safeguards designed to protect information. No electronic transmission or storage system can be guaranteed to be completely secure.

9. Children's Privacy

The text-to-order program is not designed to knowingly collect personal information from children under 13. If MLCS learns that information from a child under 13 was collected through the program without appropriate authorization, we will take reasonable steps to delete it.

10. Changes to This Policy

MLCS may update this SMS Text Messaging Privacy Policy from time to time to reflect changes in the program, applicable law, or messaging requirements. The current version will be posted publicly on the MLCS website with its effective or updated date.

11. Contact Us

Questions about this policy or the SMS program may be directed to:
Maverick Landing Community Services (MLCS)
31 Liverpool Street
East Boston, MA 02128
Email: info@mlcsboston.org
Website: mlcsboston.org